Payment and payment methods

Wherever you live and wherever you’re going, Shop@KLM offers easy online payment worldwide.

Payment methods

You can pay using the iDEAL payment system or a credit card (American Express, Visa or MasterCard). When paying for your Shop@KLM purchase, your credit card information will be sent to us via a secure connection, with all personal details and credit card information encrypted.


Import duties and local taxes

All prices are in euros and, if applicable, include 21% VAT. If you choose on-board delivery, your purchase will be tax-free and no delivery costs will be charged.

Note: if your purchase is delivered during your flight, you may be required to pay import duties and/or local taxes on arrival at your destination. Whether or not this applies and the amount of the duty or tax depends on the destination and the total value of your purchase.


Paying with Flying Blue Miles

Products at Shop@KLM which are eligible for on-board delivery using your Flying Blue Miles. You can also use your Miles for home delivery of KLM-branded items. Even the delivery charges can be paid with Miles.

Here’s how it works:

1. Enter your Flying Blue number when ordering.

2. We will immediately check whether your Miles balance is sufficient for the purchase.

3. If so, the Miles will be deducted from your account automatically.

Keep in mind that:

  • • For every order, you can purchase and pay for a maximum of 9 products using Miles.
  • • Earning Flying Blue Miles is not possible when you choose to pay with Miles.
  • • It is not possible to pay with Flying Blue Miles when buying alcohol or tobacco.



To order these products, you must be 18 years or older