Do you have any questions about online shopping at Shop@KLM? Your answer may be found among the frequently asked questions. If you need further help or would like to submit a complaint, please contact us. We are pleased to be of service!
We have 2 delivery options:
1. Delivery during your flight.
We deliver your purchases for free during your flight on board of:
2. Delivery to your home.
Part of the Shop@KLM range can be worldwide delivered to your home. You then need to pay Dutch VAT of 21% and delivery charges to your country of residence. When ordering KLM-branded items for home delivery, you can choose to pay these costs in Miles.