Other frequently asked questions and complaints

 

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Other questions

I have a question that is not answered on this page. Where can I ask it? 
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I have a complaint. Where can I submit it? 
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I have a suggestion about Shop@ KLM. Where can I send it? 
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Do I need to pay customs duties if I have my item delivered outside the Netherlands? 
Within the EU no import duties are charged. Outside the EU you may have to pay import duties on your purchases. Check the amounts with your local authorities. We do our best in our webshop to adhere to customs regulations. KLM is not liable for packages that are refused at the border due to customs regulations.

Can I claim a tax refund if I have my items delivered outside the Netherlands? 
No, the tax on all purchases must be paid in the Netherlands. It is not possible to have the tax refunded in your country. 

Frequently asked questions

Also read the frequently asked questions about: 
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